Privacy & Cookies Policy

1. Who We Are

Inbox Army, LLC ("InboxArmy," "we," "us," or "our") is an email marketing services company headquartered in the United States. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or engage with our marketing materials.

This policy covers InboxArmy's own data practices as a website operator and marketing organization. It does not govern personal data processed on behalf of our clients within client-controlled systems, which is addressed separately under our client services agreements.

2. Information We Collect

A. Information You Provide Directly

We collect personal information you provide when contacting us, downloading gated content, or engaging with our services:

• Name, email address, company name, website URL, and phone number
• Information submitted via contact forms or content downloads (rate cards, checklists, etc.)
• Communications you send to us directly

B. Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect:

• IP address and general location data
• Browser type and device information
• Pages visited, time on site, and referral source
• Interaction data (clicks, scroll behavior, session recordings)

C. Information from Third Parties

We may receive information about you from LinkedIn, Facebook, or other platforms if you interact with our content there.

3. How We Collect It: Cookies and Tracking Technologies

We use cookies and similar technologies on our website. You can manage your cookie preferences through your browser settings or our cookie consent tool.

4. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services or content
• Send marketing communications, newsletters, and promotional materials — only with your consent or where we have a legitimate interest in doing so
• Analyze website performance and improve user experience
• Operate live chat and customer support functions
• Comply with legal obligations

We do not sell your personal information to third parties.

5. Legal Bases for Processing

For individuals in the European Economic Area, United Kingdom, or other jurisdictions requiring a lawful basis for processing, we rely on:

• Consent — for marketing emails and non-essential cookies
• Legitimate Interests — for analytics, fraud prevention, and business development communications where your interests do not override ours
• Contract — where processing is necessary to fulfill a services agreement with you
• Legal Obligation — where required by applicable law

6. How We Share Your Information

We share personal information only in the following circumstances:

• Service Providers: Third-party vendors who support our operations (HubSpot, Google, Hotjar, LiveChat, OptinMonster) under appropriate data processing terms
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
• Legal Requirements: When required by law, court order, or to protect our legal rights
• With Your Consent: For any other purpose disclosed at the time of collection

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with legal obligations. Marketing contact records are reviewed and pruned periodically. You may request deletion at any time (see Section 9).

8. International Data Transfers

InboxArmy is based in the United States. If you are located outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from those in your jurisdiction. Where required, we implement appropriate safeguards for such transfers, including Standard Contractual Clauses under GDPR.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

California Residents (CCPA/CPRA)

You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a request, contact us at hello@inboxarmy.com.

To exercise any of your rights, contact us at hello@inboxarmy.com. We will respond within 30 days (or as required by applicable law).

10. Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Access controls limiting employee access to sensitive data
• Firewall protections and physical security measures

No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any update constitutes acceptance of the revised policy.